Yuhao Fan
- Doctoral Student
Contact Information
- Primary Email:
yuhaofan@wharton.upenn.edu - Office Phone:
(215) 573-0538 - Office Fax Phone:
(215) 898-2534
- office Address:
727.1 Jon M. Hunstman Hall
3730 Walnut Street
University of Pennsylvania
Philadelphia, PA 19104
Research Interests: Customer Lifetime Value, digital marketing, Pricing
Knowledge@Wharton
Would You Treat Your Mother That Way? The Secrets of Great Customer ServiceWould you turn your mom's warranty claim down two days out of warranty? Author Jeanne Bliss makes a business case for providing excellent service and true customer satisfaction to garner long-term success.
Knowledge @ Wharton - 2018/11/14How Autonomous Vehicles Will Upend Transportation
Lawrence Burns, a former vice president of research for GM, discusses how robotic driving technology will reshape transportation and the economy.
Knowledge @ Wharton - 2018/11/14California Wildfires: What Will It Take to Prevent the Next Disaster?
The spread and intensity of the wildfires raging in California highlight the need for much stronger disaster management measures than the state has had previously, say experts.
Knowledge @ Wharton - 2018/11/13