Brittany Franklin

Brittany Franklin
  • Associate Director, Baker Retailing Center

Contact Information

  • office Address:

    5th Floor, Tangen Hall, 115 S 40th Street

Knowledge at Wharton

Can AI Fix What’s Wrong With Customer Service?

Wharton’s Christian Terwiesch talks about the tension between human and AI-powered customer service and why there’s a trade-off between cost and quality.Read More

Knowledge @ Wharton - 7/15/2025
How to Enforce a Meaningful Populist Antitrust Policy

A meaningful populist antitrust policy should focus on prices, output, and innovation — not merely “bigness,” according to a paper by Wharton’s Herbert Hovenkamp.Read More

Knowledge @ Wharton - 7/15/2025
Mind & Machine: Gen AI Workplace Revolution | Stefano Puntoni

Professor Stefano Puntoni explains how AI is impacting employee well-being.Read More

Knowledge @ Wharton - 7/15/2025