Anya Shchetkina
- Doctoral Student
Contact Information
- Primary Email:
annashch@wharton.upenn.edu - Office Fax Phone:
(215) 898-2534
- office Address:
700 Jon M. Huntsman Hall
3730 Walnut Street
University of Pennsylvania
Philadelphia, PA 19104
Links: Personal Website
Knowledge at Wharton
Can AI Fix What’s Wrong With Customer Service?
Wharton’s Christian Terwiesch talks about the tension between human and AI-powered customer service and why there’s a trade-off between cost and quality.…Read More
Knowledge @ Wharton - 7/15/2025How to Enforce a Meaningful Populist Antitrust Policy
A meaningful populist antitrust policy should focus on prices, output, and innovation — not merely “bigness,” according to a paper by Wharton’s Herbert Hovenkamp.…Read More
Knowledge @ Wharton - 7/15/2025Mind & Machine: Gen AI Workplace Revolution | Stefano Puntoni
Professor Stefano Puntoni explains how AI is impacting employee well-being.…Read More
Knowledge @ Wharton - 7/15/2025